When you surf over to a cruise win or cruise giveaways agency's Web site, or call up their 800 number, you may be speaking with one of the top cruise-only wholesalers in the country, a local franchisee of a large full-service travel organization, or a very knowledgeable cruise professional at a small travel agency. Or, it may be a novice running off of his or her kitchen table.
So, how can you see the difference and find an excellent, reputable travel agent or agency -- and steer clear of a bad reservation experience?
Unfortunately, agents tell us that the vacation industry is not well-regulated, and just about anybody can just print up business cards, hang out a shingle and start retailing travel. The most of states do not need any form of registration, certification, licensing or customer protection measures for travel agencies, although this is beginning to change. Bottom line: It is very important to know who you are dealing with.
Your best bet is to speak to friends, co-workers, family members and associates and ask them if they acknowledge of a good, reliable, local agent who concentrates in cruise sweepstakes. But here are a couple of more tips for avoiding cruise travel scams -- and spotting a less-than-legitimate agency and protecting your expense before it's too late.
Pay with a credit card. For your finest protection against either a fraudulent seller of travel or potential supplier bankruptcy, always pay out for your cruise fare -- both the upfront deposit and the final payment -- with a big credit card such as Mastercard, Visa or American Express. Under the Fair Credit Billing Act, you are entitled to protection (via a chargeback of disputed fees to your account) if a distributor fails.
Essential note: This protection may not come into play to those who are debit or check cards; it's important to check policies with your issuing bank before you charge.
Ensure your money is in the proper hands. After you've made a payment, go over your credit card or bank statement and make sure that any applicable charges establish immediately with the cruise line, not with the travel agency. That way, you'll find out that the cruise line has definitely obtained your money. If you must make payment by check or money order, it should be made payable to the cruise line -- not to the company or to a particular person.
Get the right confirmation of your reservation. Insist on getting the real cruise line's approval numbers, not just a confirmation number from your company. Not only will you then know that your information and money is in the proper hands, but you'll also be able to preserver shore excursions, restaurant plans and spa appointments (where available) on the cruise line's Web site.
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